The global online classifieds giant has faced increasing competition from new apps and platforms in recent times. The challenge was to find out which features were triggering buyers and sellers to migrate to competitor apps. Recruiting customers to mystery shop competitor apps provided in-depth understanding of how to upgrade the current offering in line with market requirements.

  • Client:

    Schibsted - Europe and South East Asia

  • Budget:

  • Live Demo:

  • Skills:
    • Mystery surfing
    • Moderated bulletin boards
    • Surveys